> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cura.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Assigning conversations to teammates

> By the end of this guide, you'll be able to hand a conversation to the right person on your team — so nothing slips through the cracks and everyone knows what's theirs.

By the end of this guide, you'll be able to hand a conversation to the right person on your team — so nothing slips through the cracks and everyone knows what's theirs.

When more than one person works the **Inbox**, assigning is how you divide the load. A conversation can be handled by **your AI** or by a specific teammate, and you decide which.

## Before you begin

* Open a conversation in the **Inbox**.
* Open the details panel and expand **Conversation actions**.
* You'll see your teammates listed if they're members of the relevant workspace.

***

<Steps>
  <Step title="Open Conversation actions">
    In the details panel on the right, expand **Conversation actions**. The **Assigned Agent** selector is where you choose who handles the conversation.

    <Frame>
      <img src="https://mintcdn.com/cura-2d9288ab/mTvBrm7WZR5GpnU1/images/inbox/conversation-view.png?fit=max&auto=format&n=mTvBrm7WZR5GpnU1&q=85&s=a99df187675e9518aabeb14dbfdd95ad" alt="The conversation details panel in Cura with the Assigned Agent selector" width="2880" height="1560" data-path="images/inbox/conversation-view.png" />
    </Frame>
  </Step>

  <Step title="Choose a handler">
    Open the **Assigned Agent** selector and pick:

    * **Cura AI** — let the AI handle the conversation.
    * **A teammate** — assign it to a specific person. They become the handler and the conversation shows up in their **Mine** filter.

    <Check>You've assigned the conversation — the right person (or the AI) is now responsible for it.</Check>

    <Note>
      Assigning a conversation to a teammate is the same as a human taking over from the AI for that conversation. The AI steps aside until the conversation is handed back to **Cura AI**.
    </Note>
  </Step>

  <Step title="Set an owner (optional)">
    Separate from who's actively handling a conversation, you can set an **Owner** — the person who's accountable for it over time, even if someone else replies day to day.

    * Open the **Owner** selector and choose a teammate, or **No owner** to clear it.

    <Tip>
      Use **Assigned Agent** for "who's replying right now" and **Owner** for "whose customer this is." For a small team, the handler is often enough on its own.
    </Tip>
  </Step>
</Steps>

## Troubleshooting

* **A teammate isn't in the list?** They need to be a member of the conversation's workspace. Add them in your team settings first.
* **Can't assign?** If the channel is disconnected, reassignment is paused until it's reconnected.

***

### Related articles

* [The Inbox explained](/inbox/the-inbox-explained)
* [Taking over from the AI (and handing back)](/inbox/taking-over-from-the-ai)
* [Reading and filtering conversations](/inbox/reading-and-filtering)
* [Labels and priority](/inbox/labels-and-priority)