> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cura.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolving, snoozing, and reopening

> By the end of this guide, you'll know how to close out finished conversations, set aside ones you'll come back to, and reopen anything that needs a second look — keeping your Inbox clean and…

By the end of this guide, you'll know how to close out finished conversations, set aside ones you'll come back to, and reopen anything that needs a second look — keeping your **Inbox** clean and meaningful.

Every conversation has a status: **open**, **snoozed**, or **resolved**. Using these well is the difference between an Inbox that's a calm to-do list and one that's an endless scroll.

## Before you begin

* Open a conversation in the **Inbox**.
* You can switch between **Open**, **Snoozed**, and **Resolved** views at the top of the conversation list.

***

<Steps>
  <Step title="Resolve a finished conversation">
    When a conversation is done — question answered, booking made — resolve it.

    * **Click Resolve** in the conversation header.
    * The conversation moves out of your **Open** list into **Resolved**, where it's kept for your records.

    <Check>You've resolved the conversation — it's off your active list but never lost.</Check>

    <Tip>
      Build the habit of resolving as you finish. When **Open** only holds live conversations, the **Unreplied** filter genuinely means "someone is still waiting."
    </Tip>
  </Step>

  <Step title="Snooze to deal with it later">
    Some conversations aren't finished but don't need you this minute — you're waiting on the customer, or it's a tomorrow job. Snooze it.

    * Snoozing moves the conversation into the **Snoozed** view so it's out of your way for now.
    * Open the **Snoozed** view to pick it back up whenever you're ready.

    <Note>
      Snoozing is for "not now," resolving is for "done." When in doubt, snooze — you can always resolve it later.
    </Note>
  </Step>

  <Step title="Reopen when you need to">
    Conversations are never gone for good.

    * Switch to the **Resolved** or **Snoozed** view and open the conversation.
    * If the customer replies to a resolved conversation, it comes back to your attention so you don't miss them.

    <Check>You can always reopen — resolving and snoozing are reversible, never destructive.</Check>
  </Step>
</Steps>

## Troubleshooting

* **Can't find a conversation you closed?** Switch the list from **Open** to **Resolved** (or **Snoozed**), or use search.
* **Resolved by mistake?** Just reopen it — nothing is deleted by resolving.

***

### Related articles

* [The Inbox explained](/inbox/the-inbox-explained)
* [Reading and filtering conversations](/inbox/reading-and-filtering)
* [Searching your inbox](/inbox/searching-your-inbox)
* [Labels and priority](/inbox/labels-and-priority)