> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cura.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Searching your inbox

> Filter your conversation list by name or keyword to jump straight to the thread you need.

By the end of this guide, you'll be able to find a conversation fast by filtering your list — by a customer's name or a keyword, without endless scrolling.

Search narrows the conversation list you're currently viewing as you type, so the thread you have in mind rises to the top.

## Before you begin

* Open the **Inbox**.
* Look for the **Search** box above the conversation list.

***

<Steps>
  <Step title="Open search">
    Click the **Search** box at the top of the conversation list.

    <Frame>
      <img src="https://mintcdn.com/cura-2d9288ab/mTvBrm7WZR5GpnU1/images/inbox/inbox-overview.png?fit=max&auto=format&n=mTvBrm7WZR5GpnU1&q=85&s=a8f962e516cfae23ae42ca6f746435ce" alt="The search box above the Cura conversation list" width="2880" height="1560" data-path="images/inbox/inbox-overview.png" />
    </Frame>
  </Step>

  <Step title="Type what you're looking for">
    * **Type a name or keyword** and the list narrows to matching conversations as you go.
    * Search filters the conversations in your current view, so the match you want surfaces without scrolling.

    <Check>You've found your conversation — click it to open the full history and pick up where you left off.</Check>
  </Step>

  <Step title="Combine search with filters and status">
    Search is even faster when you pair it with the tools you already use:

    * **Filters:** narrow to **Your Inbox**, **Unreplied**, or **Starred** first, then search within that slice.
    * **Status:** switch between **Open**, **Snoozed**, and **Resolved** to search the right set. A conversation you closed last month lives under **Resolved** — switch there before searching for it.

    <Tip>
      If a search comes up empty, check your status view. The conversation may simply be **Resolved** rather than **Open**.
    </Tip>
  </Step>
</Steps>

## Troubleshooting

* **No results?** Try a shorter or different keyword, and confirm you're looking in the right status (**Open** vs **Resolved**).
* **Too many results?** Apply a filter first — for example, **Your Inbox** — to shrink the haystack before you search.

***

### Related articles

* [The Inbox explained](/inbox/the-inbox-explained)
* [Reading and filtering conversations](/inbox/reading-and-filtering)
* [Resolving, snoozing, and reopening](/inbox/resolving-snoozing-and-reopening)