> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cura.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Sending images, files, and attachments

> By the end of this guide, you'll be able to send photos, videos, and documents to a customer right from the conversation — a price list PDF, a before-and-after photo, a directions screenshot.

By the end of this guide, you'll be able to send photos, videos, and documents to a customer right from the conversation — a price list PDF, a before-and-after photo, a directions screenshot.

Sometimes words aren't enough. **Attachments** let you share exactly what the customer needs to see, delivered straight to their channel.

## Before you begin

* Open a conversation in the **Inbox** where you can reply.
* If the AI is handling the conversation, **take over** first.

***

<Steps>
  <Step title="Open the attach menu">
    In the message box, click the **Attach file** button.

    * Choose a file from your device.
    * You can attach **images**, **videos**, and **files** (such as PDFs and documents).

    <Frame>
      <img src="https://mintcdn.com/cura-2d9288ab/mTvBrm7WZR5GpnU1/images/inbox/conversation-view.png?fit=max&auto=format&n=mTvBrm7WZR5GpnU1&q=85&s=a99df187675e9518aabeb14dbfdd95ad" alt="The attach-file button in the Cura message box" width="2880" height="1560" data-path="images/inbox/conversation-view.png" />
    </Frame>
  </Step>

  <Step title="Review before sending">
    Your selected files appear as previews above the message box before they go anywhere.

    * **Add a caption:** type a message alongside the attachment if you'd like.
    * **Remove a file:** drop anything you didn't mean to include.
  </Step>

  <Step title="Send">
    Click **Send**. Your attachments are delivered to the customer in their own channel, right alongside your message.

    <Check>You've sent your attachment — the customer receives it natively in LINE, Instagram, WhatsApp, or wherever they messaged from.</Check>

    <Warning>
      Each channel sets its own limits on file types and sizes. If a file isn't supported or is too large for that channel, Cura tells you before sending so you can swap it for one that works.
    </Warning>

    <Tip>
      Photos are persuasive. A clear before-and-after or a quick photo of the result is often what turns a "maybe" into a booking.
    </Tip>
  </Step>
</Steps>

## Send a LINE sticker

For conversations on **LINE**, you can send a sticker instead of a message.

* Open the **sticker** option in the message box (LINE conversations only) and choose from the available stickers.
* A sticker is sent on its own — it can't be combined with text or an attachment in the same message.

<Note>
  Stickers are a LINE-only feature, so the sticker option only appears on LINE conversations.
</Note>

## Troubleshooting

* **A file was rejected?** Cura shows the reason — usually an unsupported type or a size over the channel's limit. Try a smaller file or a supported format.
* **Can't attach anything?** Check that you're in **Reply** mode, the conversation is open, and the channel's response window hasn't closed.

***

### Related articles

* [The Inbox explained](/inbox/the-inbox-explained)
* [Replying to a customer](/inbox/replying-to-a-customer)
* [Using saved replies](/inbox/using-saved-replies)