> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cura.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Using saved replies

> By the end of this guide, you'll be able to drop a polished, reusable answer into any conversation in a couple of keystrokes — instead of retyping the same thing all day.

By the end of this guide, you'll be able to drop a polished, reusable answer into any conversation in a couple of keystrokes — instead of retyping the same thing all day.

**Saved replies** are your canned responses: prices, opening hours, directions, booking links, anything you send often. They keep your team's answers consistent and fast.

## Before you begin

* Open a conversation in the **Inbox** where you can reply.
* If the AI is handling the conversation, **take over** first so you can type.

***

<Steps>
  <Step title="Open the saved replies menu">
    In the message box, type `/` to bring up the saved replies menu.

    * A list of your saved replies appears above the box.
    * Keep typing after the `/` to search and filter the list down to what you want.

    <Frame>
      <img src="https://mintcdn.com/cura-2d9288ab/mTvBrm7WZR5GpnU1/images/inbox/conversation-view.png?fit=max&auto=format&n=mTvBrm7WZR5GpnU1&q=85&s=a99df187675e9518aabeb14dbfdd95ad" alt="The Cura composer with the saved replies button" width="2880" height="1560" data-path="images/inbox/conversation-view.png" />
    </Frame>
  </Step>

  <Step title="Choose Yours or All">
    The menu has two tabs:

    * **Yours** — saved replies you created.
    * **All** — every saved reply available in your workspace, including teammates'.

    Switch tabs to find the right answer.
  </Step>

  <Step title="Insert the reply">
    * **Click a reply** (or use the arrow keys and press Enter) to insert its text into the message box.
    * The text is now editable — tweak a name, a date, or a price before sending.
    * Click **Send** when it's ready.

    <Check>You've sent a saved reply — consistent wording, a fraction of the effort.</Check>

    <Tip>
      Build saved replies for your most common questions first — "how much is X?", "where are you located?", "what are your hours?". These are the messages you answer dozens of times a week.
    </Tip>
  </Step>
</Steps>

## Troubleshooting

* **Nothing appears when I type `/`?** Make sure you're in **Reply** mode and your cursor is at the start, then type `/`.
* **A reply you expected isn't there?** Check the **All** tab — it may have been created by a teammate.

***

### Related articles

* [The Inbox explained](/inbox/the-inbox-explained)
* [Replying to a customer](/inbox/replying-to-a-customer)
* [Sending images, files, and attachments](/inbox/sending-images-files-and-attachments)
* [Private notes](/inbox/private-notes)