> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cura.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Workspaces explained

> A workspace is Cura's home for one business or location — its own channels, conversations, team, and AI knowledge, all kept neatly separate from your other locations.

A **workspace** is Cura's home for one business or location — its own channels, conversations, team, and AI knowledge, all kept neatly separate from your other locations.

If you run a single salon, you'll likely use just one workspace and rarely think about it again. But the moment you open a second branch, launch a new brand, or want one team to stop seeing another team's customers, workspaces are what keep everything organized.

***

## Your account holds your workspaces

At the top sits your **account** (also called your organization) — the company that signed up for Cura. Inside it, you can create one or more **workspaces**, typically one per business or physical location.

Everything that makes a location distinct lives inside its workspace: its connected channels, its Inbox, its bookings, saved replies, working hours, and what its AI knows about the services, prices, and FAQs on offer there.

<Note>
  You'll see workspaces called **Branches** in the top navigation (the selector shows "All Branches" and each branch name) and **workspaces** in settings. They're two names for the same thing.
</Note>

```mermaid theme={null}
flowchart TB
    ACC["Account<br/>your business on Cura"] --> W1["Workspace<br/>Bangkok branch"]
    ACC --> W2["Workspace<br/>Chiang Mai branch"]
    ACC --> W3["Workspace<br/>Phuket branch"]
```

## Why separate workspaces?

Keeping each location in its own workspace means the AI never quotes the wrong branch's prices, and staff only see the conversations that belong to them.

* **Clean conversations:** a message to your Sukhumvit branch stays in the Sukhumvit workspace.
* **Location-specific AI:** each workspace has its own services, prices, FAQs, and AI tone.
* **Focused teams:** people see only the workspaces they belong to.

## Your default workspace

Every account has one workspace marked as the **default** — the one Cura opens to when you sign in. If you only have a single location, that's simply your one workspace. With several, the default is just your usual starting point; you can switch to any other at any time.

<Note>
  The default is about where Cura *opens*, not about importance. All your workspaces are fully active at once — messages keep flowing into each one whether you're looking at it or not.
</Note>

## Team members and roles per workspace

People are invited to your account, then given access to specific workspaces. Within a workspace, each person is either a **manager** or **staff**. Account-level **admins** automatically act as managers in every workspace, so owners never get locked out of a location.

<Tip>
  Map workspaces to how your business is really run, not how it's drawn on an org chart. One workspace per place a customer can walk into (or message) is the rule of thumb that keeps things simple.
</Tip>

***

### Related articles

* [Creating and switching workspaces](/team/creating-switching-workspaces)
* [Inviting team members](/team/inviting-team-members)
* [Roles and permissions (Admin, Member, Manager, Staff)](/team/roles-and-permissions)
* [Getting started with Cura: your first day](/getting-started/your-first-day)