Skip to main content
A workspace is Cura’s home for one business or location — its own channels, conversations, team, and AI knowledge, all kept neatly separate from your other locations. If you run a single salon, you’ll likely use just one workspace and rarely think about it again. But the moment you open a second branch, launch a new brand, or want one team to stop seeing another team’s customers, workspaces are what keep everything organized.

​
Your account holds your workspaces

At the top sits your account (also called your organization) — the company that signed up for Cura. Inside it, you can create one or more workspaces, typically one per business or physical location. Everything that makes a location distinct lives inside its workspace: its connected channels, its Inbox, its bookings, saved replies, working hours, and what its AI knows about the services, prices, and FAQs on offer there.
You’ll see workspaces called Branches in the top navigation (the selector shows “All Branches” and each branch name) and workspaces in settings. They’re two names for the same thing.

​
Why separate workspaces?

Keeping each location in its own workspace means the AI never quotes the wrong branch’s prices, and staff only see the conversations that belong to them.
  • Clean conversations: a message to your Sukhumvit branch stays in the Sukhumvit workspace.
  • Location-specific AI: each workspace has its own services, prices, FAQs, and AI tone.
  • Focused teams: people see only the workspaces they belong to.

​
Your default workspace

Every account has one workspace marked as the default — the one Cura opens to when you sign in. If you only have a single location, that’s simply your one workspace. With several, the default is just your usual starting point; you can switch to any other at any time.
The default is about where Cura opens, not about importance. All your workspaces are fully active at once — messages keep flowing into each one whether you’re looking at it or not.

​
Team members and roles per workspace

People are invited to your account, then given access to specific workspaces. Within a workspace, each person is either a manager or staff. Account-level admins automatically act as managers in every workspace, so owners never get locked out of a location.
Map workspaces to how your business is really run, not how it’s drawn on an org chart. One workspace per place a customer can walk into (or message) is the rule of thumb that keeps things simple.