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This is the fast track. By the end of this checklist, your AI will be answering real customers — usually in under an hour. Each step links to a fuller guide if you want the detail; otherwise, just work down the list.

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Before you begin

  • An active Cura account and your sign-in details.
  • Admin access to at least one messaging channel (e.g. your LINE Official Account, Instagram, or WhatsApp Business number).
  • Your business basics handy: services, prices, opening hours, and your most common customer questions.
  1. Sign in and set up your workspace.
  2. Connect your first channel.
  3. Train your AI.
  4. Test it.
  5. Turn it on and watch.
1

Sign in and set up your workspace

  • Sign in to Cura. See Signing in for the first time.
  • Complete first-time setup — name your workspace, add your location, and confirm your timezone. See First-time setup.
You have a workspace at the right local time.
2

Connect your first channel

  • Open Integrations → Channels from the main navigation.
  • Choose the channel your customers use most and follow the short guided flow. For many businesses in Thailand, that’s LINE.
A channel is connected — messages will now flow into your Inbox.
3

Train your AI

Spend the most time here — it pays off in every conversation.
  • Build your Knowledge Base with documents about your business and policies.
  • Add Services and prices so the AI can quote and book accurately.
  • Add FAQs for your most common questions.
  • Set the AI’s tone and how it should hand off to a human.
Your AI knows your business.
4

Test it

  • Send a test message from your own phone through the connected channel.
  • Watch the reply appear in the Inbox. If something’s off, fix the matching Knowledge Base entry, FAQ, or Service.
You’ve seen your AI answer a real message.
5

Go live and watch

  • Turn on the AI for your channel using the per-channel Master AI switch. See The Master AI switch.
  • (Optional) Set an AI schedule so it only replies during business hours. See Setting an AI schedule.
  • Stay in the Inbox for the first day — you can take over any conversation instantly.
Cura is live. You’re answering every customer in seconds.
Bring in a teammate to share the load while you set up. See Inviting your team to help set up.