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A reminder is the cheapest no-show insurance there is. Cura emails customers ahead of their appointment automatically — no spreadsheet, no manual texts, no relying on memory. This guide explains when reminders go out, who gets them, and how to make sure your confirmed customers get a friendly heads-up before they’re due.

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How reminders work

Reminders are sent by email, automatically, for confirmed bookings. You don’t switch them on per booking — Cura watches your upcoming confirmed appointments and sends each reminder when it comes due. By default, Cura sends two reminders before each appointment:
  • 24 hours before — enough notice to rearrange the day or cancel in good time.
  • 1 hour before — a final nudge so it isn’t forgotten on the day.
Each reminder is sent once, so customers aren’t pestered with duplicates.
Reminders go out only for confirmed bookings that are linked to a contact. An unconfirmed (pending) booking, or one with no contact, won’t trigger a reminder — so confirming promptly, and linking a contact, is part of the system.
Reminders are delivered by email to the contact on the booking. They are not sent back through the chat channel (LINE, WhatsApp, and so on).

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What you need in place

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When the timing shifts

  • Reschedule a booking and its reminders follow the new time automatically.
  • Cancel a booking and its reminders stop.

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Troubleshooting

  • A reminder didn’t send. Check the booking is Confirmed, linked to a contact, and far enough in the future that the interval hasn’t already passed.
  • Reminders went out at the wrong time. Re-check the workspace timezone in Business Availability — that’s what the reminder times are calculated against.