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Your services are the treatments and packages you offer, each with a price. Setting them up gives your AI an exact source for quotes: when a customer asks “how much is a PRP facial?”, the AI answers from your Services instead of guessing. By the end of this guide, you’ll have a service list your AI can quote from, so prices in chat always match your real menu.

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Before you begin

  • You’ll need Admin or Manager access to the workspace.
  • Gather your menu: each service’s name, description, price (in ฿), and any promo price.
  • Services are per-workspace — set them up for each location you run.
Services are one of the things that ground your AI, alongside your Knowledge Base (documents) and FAQs (question-and-answer pairs). Services are the structured, exact source for prices.
Services are for price quotes, not scheduling. They don’t set how long an appointment runs — manual bookings are one hour long, and the AI proposes one-hour slots. There’s no duration field on a service.
1

Open Services

  • Open your workspace settings and go to the Services section.
  • Confirm you’re in the correct workspace.
2

Add each service

Choose Add Service and fill in:
  • Title: what customers call it (e.g. “PRP facial”, “Botox consultation”).
  • Description: a short, plain explanation the AI can share when asked.
  • Price (฿): the standard price.
  • Promo Price (฿): an optional discounted price — set it when a service is on offer, and your AI quotes it automatically.
  • Content URL and images (optional): a video link or photos the AI can share to illustrate the service.
Your AI can now quote accurately instead of guessing or deferring to a human.
3

Keep services active and current

  • Activate the services you currently offer and deactivate ones you’ve retired, so the AI never quotes something you’ve dropped.
  • Update prices when they change. Because Services are exact, they take priority — keeping them current keeps the AI honest.
Your service menu is live and powers accurate quotes in every conversation.

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Troubleshooting

  • The AI quoted an old price. Update the service’s price (or promo price); structured Services override anything in your documents.
  • The AI quoted a service you no longer offer. Deactivate the service so it drops out of quotes.