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By the end of this guide, you’ll know how to close out finished conversations, set aside ones you’ll come back to, and reopen anything that needs a second look — keeping your Inbox clean and meaningful. Every conversation has a status: open, snoozed, or resolved. Using these well is the difference between an Inbox that’s a calm to-do list and one that’s an endless scroll.

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Before you begin

  • Open a conversation in the Inbox.
  • You can switch between Open, Snoozed, and Resolved views at the top of the conversation list.
1

Resolve a finished conversation

When a conversation is done — question answered, booking made — resolve it.
  • Click Resolve in the conversation header.
  • The conversation moves out of your Open list into Resolved, where it’s kept for your records.
You’ve resolved the conversation — it’s off your active list but never lost.
Build the habit of resolving as you finish. When Open only holds live conversations, the Unreplied filter genuinely means “someone is still waiting.”
2

Snooze to deal with it later

Some conversations aren’t finished but don’t need you this minute — you’re waiting on the customer, or it’s a tomorrow job. Snooze it.
  • Snoozing moves the conversation into the Snoozed view so it’s out of your way for now.
  • Open the Snoozed view to pick it back up whenever you’re ready.
Snoozing is for “not now,” resolving is for “done.” When in doubt, snooze — you can always resolve it later.
3

Reopen when you need to

Conversations are never gone for good.
  • Switch to the Resolved or Snoozed view and open the conversation.
  • If the customer replies to a resolved conversation, it comes back to your attention so you don’t miss them.
You can always reopen — resolving and snoozing are reversible, never destructive.

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Troubleshooting

  • Can’t find a conversation you closed? Switch the list from Open to Resolved (or Snoozed), or use search.
  • Resolved by mistake? Just reopen it — nothing is deleted by resolving.