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Your Contacts are the living record of everyone who has ever messaged your business — automatically created from every conversation, in one searchable place. Every time someone reaches out on LINE, WhatsApp, Instagram, Messenger, or your website, Cura saves them as a contact. So instead of scattered chats and a notebook of phone numbers, you get a single customer list that grows on its own and stays organized. Cura is your CRM — your customer records live right here. There’s no separate CRM to connect, import into, or keep in sync. Everything about a customer sits next to the conversations you’re already having with them.

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Every customer, captured automatically

Most of your contact list builds itself. The moment a new person messages you on any channel, Cura creates a contact for them and links it to that conversation. Returning customers are recognized and kept as a single record, so their history stays together. When you need to, you can also add a contact yourself with Add Contact — useful for someone you met offline who hasn’t messaged you yet.
The Cura CRM contacts list showing names, channels, and pipeline stages

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What a contact holds

Each contact is a profile you can enrich as you learn more:
  • Name, phone, and email — the basics, editable anytime.
  • Owner — the team member responsible for this customer.
  • Stage — where they are in your pipeline (e.g. New, Qualified, Consultation).
  • Source — where they came from (e.g. website, referral, walk-in, ads).
  • Service interest — the treatment or service they’re asking about.
  • Tier — VIP, Standard, or New, so your best customers stand out.
  • Tags, custom attributes, and file attachments for anything else you track.

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Find anyone in seconds

The contacts list is built for speed. Search by name, phone, or email, and filter by stage, source, owner, or tag to zero in on exactly the people you mean. Each row shows the key facts at a glance, and you can open any contact for the full picture.

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Organize the way you work

Two tools help you group people for follow-up and outreach:
  • Lists — hand-picked groups you build yourself (e.g. “December promo invites”).
  • Segments — pre-built smart views that update automatically (e.g. VIP Contacts, Engaged This Week).
A contact is only as useful as the details on it. Set an owner and a tier on your important customers early — it makes filtering, follow-up, and reporting far more powerful later.