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By the end of this guide, you’ll be able to find a conversation fast by filtering your list — by a customer’s name or a keyword, without endless scrolling. Search narrows the conversation list you’re currently viewing as you type, so the thread you have in mind rises to the top.

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Before you begin

  • Open the Inbox.
  • Look for the Search box above the conversation list.
1

Open search

Click the Search box at the top of the conversation list.
The search box above the Cura conversation list
2

Type what you're looking for

  • Type a name or keyword and the list narrows to matching conversations as you go.
  • Search filters the conversations in your current view, so the match you want surfaces without scrolling.
You’ve found your conversation — click it to open the full history and pick up where you left off.
3

Combine search with filters and status

Search is even faster when you pair it with the tools you already use:
  • Filters: narrow to Your Inbox, Unreplied, or Starred first, then search within that slice.
  • Status: switch between Open, Snoozed, and Resolved to search the right set. A conversation you closed last month lives under Resolved — switch there before searching for it.
If a search comes up empty, check your status view. The conversation may simply be Resolved rather than Open.

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Troubleshooting

  • No results? Try a shorter or different keyword, and confirm you’re looking in the right status (Open vs Resolved).
  • Too many results? Apply a filter first — for example, Your Inbox — to shrink the haystack before you search.