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Two things happen behind the scenes to keep your calendar honest: Cura notices when a confirmed appointment passes without happening, and it stops a single customer from piling up open bookings. You don’t have to set either up — they just work. This article explains both, so you know what to expect.

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No-shows are marked for you, automatically

When a customer books and then doesn’t turn up, you want that recorded — not left as “confirmed” forever. Cura handles this on its own. A short while after a confirmed appointment’s end time passes, Cura checks whether it was ever closed out. If it’s still sitting as confirmed, Cura marks it No-show. There’s a one-hour grace period after the end time first, so a clinic or customer running late isn’t flagged early.
Only confirmed bookings can become no-shows. A request that was never confirmed — still unconfirmed, or one you cancelled or rejected — is never treated as a no-show, because the appointment was never locked in.
Once a booking is marked No-show, it shows that status on the calendar and in your bookings list, and it can kick off any follow-up you’ve set up (for example, a win-back message). See How bookings work in Cura for the full list of booking statuses.
You don’t need to log in and mark no-shows by hand. Cura watches for overdue confirmed appointments around the clock and updates them for you.
The best defence against no-shows is still a prompt confirmation and a reminder. Only confirmed bookings get reminders — and reminded customers are far more likely to show. See Automatic booking reminders.

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A customer can hold up to 3 open bookings

To stop one person from quietly tying up your whole calendar, Cura limits how many active bookings a single contact can have at once.
  • The cap is 3 active bookings per contact.
  • “Active” means a booking that’s confirmed or unconfirmed and whose time is still in the future.
  • Past appointments, and anything cancelled or rejected, don’t count toward the limit.
This applies everywhere a booking is created — whether your AI takes it inside a conversation or you create one manually. If a contact already has 3 active bookings, the next attempt is blocked until one of the existing ones clears.
Your AI respects the same limit. If a customer who already holds 3 open bookings tries to book again, the AI won’t be able to create a fourth — so it’ll gather details and let your team take it from there rather than pushing past the cap.
The limit counts a contact’s future bookings. The simplest way to free up room for a customer who’s at the cap is to confirm and complete the appointments they already have, or cancel the ones they no longer need.